Conditions of warranty

 

  • Warranties apply to the physical products purchased from Superyou Tech.
  • Warranties only covers manufacturing defects and exclude:
    • Loss or theft of products
    • Cosmetic damages
    • Wear and tear of products
    • Damages cause by misuse
  • Warranties start from the initial date of shipment from Superyou Tech. 

 

Warranty coverage periods

Manufacturers

Warranty Coverage

GlassOuse

1 Year

AbleNet

2 Year

Qinera

2 Year

Apple Products

1 Year

 

Warranty claims

Please contact Superyou Tech immediately via email on hello@superyoutech.au if you wish to submit for a warranty claim. Superyou Tech will provide instructions on how to proceed with the claim.

 

Superyou Tech Care & Warranty for iPads and iPad Bundles

All iPads purchased under the Superyou Care Bundle will come with a case and screen protector fitted.

Superyou Tech Care provides warranty and accidental damage protection for the iPad only included in our AAC Bundle for a period of 2 years, including up to two incidents of accidental damage during the warranty period.

The warranty excludes:

  • Damage caused by deliberate actions, misuse, or neglect.
  • Accessories or other devices purchased with your iPad.
  • Damage to the protective case.

1 hour of clinical support, which can include:

  • Setting up the user profile within the communication app.
  • Selecting the user's preferred voice.
  • Adjusting settings such as access settings, prediction settings, etc.
  • Learning how to add new words to personalise vocabulary.
  • Setting up any required restrictions on the iPad or app, e.g. Guided Access, App Store permissions, and editing permissions.

Unlimited support and assistance to access AppleCare+.

Please contact Superyou Tech at hello@superyoutech.com if you have any more questions.